Reviews

Check out our reviews, sharing customer experiences that spotlight our commitment to service and creating satisfied customers. We value continuous feedback to improve our service and are excited about the opportunity to work with you.

4.6

Out of 5 Stars

Overall score based on 27 customer reviews.

5 Stars

4 Stars

3 Stars

2 Stars

1 Stars

Michael Stewart

Easy to set up and reserve. Customer service has been responsive and helpful. Space was clean and secure upon arrival. Load in was a breeze. Nothing more could have been asked for. Thank you to ... View More

Krista Loechner

I needed a storage unit within 24 hours or less after I found myself in a situation which required me to move my entire apartment in three days. The problem was that it was Christmas Eve and most storage locations I called were closed for the holiday. Neighborhood Storage offered a contactless payment method online, which then sent a gate code to access the property and my rental unit which is behind said gate. The first time we went to unload a packed truck, our gate key didn't work. No one from the customer service could tell me why. They simply sent me a text with my gate code, which was the one I already had. No choice but to turn around and bring it all back home. It was pouring, so it all had to come back in the house too, as the truck wasn't covered. This was a huge setback. However, I contacted the manager listed on Facebook and thankfully she wrote back and gave me her personal gate key. I appreciated this so much I'd like to rate the place 5 stars, but a gate key not working after payment has been made is a pretty huge deal, so I took off 1 star. Ever since then, there hasn't been any issue and I was able to move out in time. View Less

Jennifer Sardina

Very convenient place. Easy access and owner was helpful!

Very convenient place. Easy access and owner was helpful! View Less

Edward McLaughlin

Very nice owners and super service new units

Very nice owners and super service new units View Less

Somerset Rocks

Vince and Debbi at Neighborhood Self Storage are wonderful and very helpful. I have entrusted my belongings to them for over two years and have had no problems. I would highly recommend them as a stor ... View More

Tanika Hawkins

I know it’s just storage but the experience and ease of renting and communication with the owners is what makes it the best. The storages are well maintained and the prices are unbeatable. The locat ... View More

Kristina Polini

My husband and I just went to look at a unit. The owners were so nice, and helpful. Everything is clean. I recommend them

My husband and I just went to look at a unit. The owners were so nice, and helpful. Everything is clean. I recommend them View Less

Jonah Friszell

Great storage facility! Super clean! And the owners were incredibly friendly! If I wasn’t moving I would’ve stayed many, many more years!

Great storage facility! Super clean! And the owners were incredibly friendly! If I wasn’t moving I would’ve stayed many, many more years! View Less

Kenneth Seymour

Large units available at a reasonable price, clean facility, interior access and pleasant owners.

Large units available at a reasonable price, clean facility, interior access and pleasant owners. View Less

Genesis Harper

I would recommend using Neighborhood Storage Climate Control Storage Units. There came a time a year ago when I had placed some very valuable articles into the Storage and after one year of storage, the articles was as if I just placed them in there yesterday. The Storage is secure and clean. I find Vince and Debbie very professional and available for any questions or concerns. View Less

Heisenhund The Hot Dog

Easy rental, easy access

Easy rental, easy access View Less

L. Wayne Horvath

Neighborhood Self Storage on Route 209 in Port Jervis is the best place to rent a storage unit. The facility is clean and the owners are friendly and helpful. They have been upgrading the property and ... View More

Alex Szulczewski

So far everything is great. Owner is friendly.

So far everything is great. Owner is friendly. View Less

Donna Vernooy

I would like to thank Debbie for all that she did to help me with the rental agreement. She was very kind and patient along with a good sense of humor. They are wonderful to work with.

I would like to thank Debbie for all that she did to help me with the rental agreement. She was very kind and patient along with a good sense of humor. They are wonderful to work with. View Less

Michael H

Great people to deal with and great friendly service

Great people to deal with and great friendly service View Less

Jeff Fuller

I recommend neighborhood storage if your looking for a short or long term unit . We had no problems accessing our unit no damage to our belongings.

I recommend neighborhood storage if your looking for a short or long term unit . We had no problems accessing our unit no damage to our belongings. View Less

Jen S

Clean, spacious, and safe...the perfect place to stack your stuff until you're ready to deal with it. Debbi and Vince were so helpful and patient with all my questions/concerns; it felt more like I was renting space at a friend's house! I highly recommend Neighborhood Self-Storage and would definitely use them again. An easy five stars. View Less

Brett Ortiz

Clean, safe, reliable and consistent. I had two units at Neighborhood for over 7 years. Neighborhood offers competitive rates. Vince and Debbie have been professional, friendly and responsive . I wou ... View More

E Jones

Great experience! Vince and Debbi are very friendly and informative. The storage units are clean and available in a timely manner. Nice to have a secure place for my belongings.

Great experience! Vince and Debbi are very friendly and informative. The storage units are clean and available in a timely manner. Nice to have a secure place for my belongings. View Less